Privacy Policy

1 Scope & Application

This Privacy Policy ("Policy") applies to all personal data collected, processed, stored, and used by lq777 in connection with the operation of the lq777 online casino platform accessible at lq777.cam ("the Platform"), including all games, payment services, promotional activities, customer support interactions, and any other features or services offered through the Platform.

This Policy applies to all individuals who interact with the Platform, including registered account holders, prospective players who browse the Platform without registering, individuals who contact lq777's customer support team, and participants in lq777 promotional activities. By using the Platform or registering an account, you acknowledge that you have read, understood, and agree to the data processing practices described in this Policy.

This Policy should be read together with lq777's Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Policy and the Terms & Conditions regarding data processing matters, this Policy shall prevail.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, lq777 acts as the Personal Information Controller in respect of the personal data of Filipino players processed through the Platform. As a Personal Information Controller, lq777 determines the purposes for which and the means by which personal data is processed.

lq777 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and this Policy, handling data subject requests, and liaising with the National Privacy Commission (NPC) where required. The DPO can be contacted through lq777's customer support channels detailed in Section 14 of this Policy.

3 Personal Data We Collect

lq777 collects personal data across several categories depending on the nature of your interaction with the Platform. The following table sets out the categories of personal data collected and the context in which each is obtained:

lq777 does not collect sensitive personal information as defined under RA 10173 (such as health data, religious beliefs, or political affiliations) unless specifically required by law or with your explicit written consent.

4 How We Collect Your Data

4.1 Data You Provide Directly

The majority of personal data lq777 holds about you is provided directly by you during the account registration process, identity verification procedures, payment transactions, customer support communications, and participation in promotions. You are not obligated to provide this information, but failure to do so may prevent you from accessing specific Platform features, completing withdrawals, or maintaining an active account.

4.2 Data Collected Automatically

When you access the lq777 Platform, certain technical data is collected automatically through cookies, web beacons, pixel tags, and server log files. This includes your IP address, device identifiers, browser information, referring URLs, pages viewed, links clicked, and session duration. This data is used for security purposes, Platform performance optimisation, fraud detection, and aggregate analytics. See Section 8 for full details on lq777's use of cookies.

4.3 Data From Third Parties

lq777 may receive personal data about you from third parties in limited circumstances, including: payment service providers such as GCash, PayMaya, and Philippine banks who confirm the status of payment transactions; identity verification service providers who validate government ID documents; fraud prevention and AML screening services; and PAGCOR or other Philippine regulatory authorities as required by applicable law.

5 Legal Basis for Processing

Under RA 10173, lq777 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contractual obligations to you under the lq777 Terms & Conditions, including account management, payment processing, and game delivery;
• Legal Obligation: Processing required to comply with applicable Philippine law, including the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA), PAGCOR regulatory requirements, and Bureau of Internal Revenue (BIR) reporting obligations;
• Legitimate Interests: Processing necessary for lq777's legitimate business interests where these are not overridden by your interests or rights, including fraud prevention, platform security, responsible gaming monitoring, and service improvement;
• Consent: Where processing is based on your freely given, specific, and informed consent, such as for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 How We Use Your Data

lq777 uses personal data collected from Filipino players for the following specific purposes:

• Creating, verifying, and maintaining your lq777 player account;
• Verifying that you meet the minimum age requirement of 21 years in compliance with Philippine law;
• Processing deposits and withdrawals through GCash, PayMaya, Philippine banks, and other payment channels;
• Delivering casino games, live dealer services, sports betting markets, and all other Platform features;
• Complying with PAGCOR regulatory requirements, including player verification, game auditing, and regulatory reporting;
• Fulfilling anti-money laundering and counter-terrorism financing obligations under Philippine AMLA and related legislation;
• Administering bonuses, promotions, and player loyalty programmes;
• Monitoring for and preventing fraud, account takeovers, bonus abuse, and other prohibited conduct;
• Providing customer support through live chat, email, and other communication channels;
• Operating responsible gaming monitoring systems and intervening where problem gambling indicators are detected;
• Sending transactional communications including deposit confirmations, withdrawal notifications, and account security alerts;
• Sending promotional communications (where you have consented) regarding lq777 offers, new games, and events;
• Improving Platform performance, user experience, and game catalogue based on aggregate usage analytics.

7 Data Sharing & Disclosure

lq777 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. lq777 may share your personal data with the following categories of recipients where necessary and in accordance with this Policy:

7.1 Payment Service Providers

To process your GCash, PayMaya, bank transfer, or card payment transactions, lq777 shares the minimum necessary payment and identity information with the relevant payment processor. These processors are contractually bound to handle your data securely and only for the purpose of completing your transaction.

7.2 Identity Verification & KYC Providers

lq777 uses certified third-party identity verification services to validate the government-issued Philippine IDs submitted by players during the KYC process. These providers process your identity documents solely for verification purposes and are bound by strict data processing agreements.

7.3 Regulatory Authorities

lq777 is required by Philippine law to disclose player data to regulatory authorities in specific circumstances, including: mandatory reporting to PAGCOR as lq777's primary gaming regulator; filing of Covered Transaction Reports (CTRs) and Suspicious Transaction Reports (STRs) with the Anti-Money Laundering Council (AMLC) as required by AMLA; and compliance with valid judicial orders, subpoenas, or other legally binding demands from Philippine government authorities.

7.4 Technology & Service Providers

lq777 works with technology service providers for platform hosting, data storage, customer support software, analytics, and cybersecurity monitoring. These providers access only the personal data necessary to deliver their contracted services and are required by contract to implement appropriate technical and organisational security measures.

7.5 Game Providers

Certain game providers whose titles are hosted on the lq777 Platform may receive limited technical data (such as player session identifiers, not full identity data) necessary for game delivery, RNG certification auditing, and RTP reporting to PAGCOR. Full personal identity data is not shared with game providers.

8 Cookies & Tracking Technologies

lq777 uses cookies and similar tracking technologies to operate the Platform, maintain your session when logged in, remember your preferences, detect fraud, and analyse how players use the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your lq777 account during a session, security tokens that protect against cross-site request forgery, and load-balancing cookies. These cannot be disabled without rendering the Platform non-functional.
• Functional Cookies: Used to remember your preferences such as your preferred language, game lobby view settings, and responsible gaming reminder intervals. These improve your experience but are not strictly required for Platform operation.
• Analytics Cookies: Used to collect aggregate data about how players navigate the Platform, which game categories are most visited, and where users encounter difficulties. This data is used in aggregate form only and is not linked to individual player identities.
• Security Cookies: Used by lq777's fraud detection and account security systems to identify unusual login patterns, detect bot activity, and flag accounts showing signs of unauthorised access.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may impact your ability to access all features of the lq777 Platform, including maintaining a logged-in session.

9 Data Security

lq777 implements a comprehensive set of technical, administrative, and physical security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and lq777's servers;
• AES-256 encryption for all sensitive personal and financial data stored at rest;
• Multi-factor authentication requirements for internal administrative access to player data systems;
• Role-based access controls ensuring that lq777 staff can only access the player data necessary for their specific job function;
• Regular third-party penetration testing and vulnerability assessments of lq777's technical infrastructure;
• 24/7 automated security monitoring with real-time alerts for anomalous access patterns;
• Documented incident response procedures for data breach detection, containment, and notification in accordance with NPC requirements.

In the event of a personal data breach that is likely to give rise to a real risk of serious harm to affected players, lq777 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required by RA 10173. Affected players will be notified directly without undue delay where required by the NPC's notification guidelines.

10 Data Retention

lq777 retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with our legal obligations under Philippine law. The following retention periods apply as a general guide:

• Account & Identity Data: Retained for the duration of your active account relationship with lq777, plus a minimum of five (5) years following account closure, as required by PAGCOR regulations and AMLA record-keeping obligations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, consistent with AMLA and BIR record-keeping requirements;
• Gaming History: Retained for a minimum of three (3) years from the date of each gaming session, as required for PAGCOR audit and RTP verification purposes;
• KYC Verification Documents: Retained for the duration of the account relationship plus five (5) years following closure;
• Customer Support Correspondence: Retained for two (2) years from the date of the most recent interaction;
• Technical & Log Data: Retained for up to twelve (12) months for security monitoring and fraud investigation purposes;
• Marketing Consent Records: Retained for the duration of your account relationship plus three (3) years to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with lq777's data destruction procedures. Where data must be retained beyond these standard periods due to an ongoing legal dispute, regulatory investigation, or other exceptional circumstance, lq777 will retain the relevant data until the matter is fully resolved.

11 Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012 (RA 10173), Filipino players have the following rights in respect of their personal data held by lq777. lq777 is committed to facilitating the exercise of these rights promptly and without charge:

To exercise any of the above rights, please contact lq777's Data Protection Officer using the contact details provided in Section 14. lq777 may require verification of your identity before processing any data subject request. lq777 will respond to all rights requests within fifteen (15) business days of receipt.

Please note that certain rights are subject to limitations and exceptions under RA 10173. For example, the right to erasure may be limited where lq777 is required to retain data to comply with PAGCOR regulations, AMLA obligations, or an ongoing legal dispute.

12 Children's Privacy

The lq777 Platform is strictly intended for adults aged 21 years and older, consistent with Philippine law governing casino-style online gaming. lq777 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process for all players.

If lq777 discovers or has reason to believe that an account has been registered by or is being used by an individual under the age of 21, the account will be immediately suspended and any personal data collected from that individual will be deleted as soon as practicable, subject to any applicable legal obligations to retain evidence of the underage registration attempt. Such incidents may be reported to PAGCOR and relevant Philippine authorities in accordance with lq777's regulatory obligations.

If you believe that a minor under the age of 21 may have registered an account on lq777 using false age information, please contact our support team immediately so that the matter can be investigated and resolved without delay.

13 Amendments to This Policy

lq777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or our Platform features. The revised Policy will be published on this page with an updated effective date clearly displayed at the top.

For material changes that significantly affect how we process your personal data, lq777 will make reasonable efforts to notify registered players via the email address or mobile number on file, or through a prominent notice on the Platform's login page, at least fourteen (14) days before the changes take effect.

Your continued use of the lq777 Platform following the publication of an amended Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree with the amended Policy, you must cease using the Platform and may request account closure in accordance with lq777's Terms & Conditions.

14 Contact & Data Requests

For all privacy-related inquiries, requests to exercise your data subject rights, concerns about lq777's data processing practices, or to contact lq777's Data Protection Officer, please use the following contact channels:

• Live Chat: Available 24/7 through the lq777 Platform — the fastest channel for general data inquiries
• Email: [email protected] — for formal data subject access requests and written privacy complaints
• Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays

When submitting a data subject access request or exercising any of your rights under RA 10173, please include: your full registered name, the email address or mobile number associated with your lq777 account, a description of the right you wish to exercise, and any supporting information relevant to your request. Identity verification will be required before your request is processed to protect your data security.

lq777 will acknowledge receipt of all formal data requests within two (2) business days and will endeavour to complete all requests within fifteen (15) business days, or within the timeframe required by applicable NPC guidelines where these differ.